Meridian Platform – Enterprise Privacy Policy
Effective Date: March 16, 2026
This Privacy Policy describes how information is collected, processed, and protected within the Meridian Platform.
1. Scope
This Privacy Policy applies to the Meridian Platform administrative portal used by brokers, plan administrators, healthcare providers, and other authorized users. The Meridian Member Mobile App may provide additional disclosures specific to member-facing functionality.
2. Information Processed
The Platform may process the following categories of information:
User Account Information
- Name
- Email address
- Organization affiliation
- User role
Plan Member Information
Authorized users may access plan member data necessary for benefits administration, including:
- Member identification data
- Enrollment information
- Claims-related records
Claims Data
Claims data processed through the platform may include:
- Healthcare provider information
- Service details
- Claim status and settlement information
Uploaded Documentation
Users may upload documentation such as:
- Claim forms
- Prescriptions
- Receipts
- Enrollment documents
System and Security Data
Technical data collected to maintain system security and performance may include:
- Login activity
- Audit trails
- Error logs
- Diagnostic information
3. Purpose of Processing
Information is processed to support:
- Healthcare claims administration
- Member enrollment management
- Communication between authorized parties
- System security and monitoring
- Technical support
4. Data Sharing
Information processed through the Platform may be shared with authorized parties involved in claims processing, including:
- Brokers
- Plan administrators
- Healthcare providers
- Insurance carriers
- Authorized service providers supporting platform operations
Meridian does not sell Customer Data.
5. Security Measures
Meridian maintains commercially reasonable safeguards designed to protect information processed through the Platform.
- Access control policies
- Data encryption
- Infrastructure security monitoring
- Incident response procedures
These safeguards may include:
6. Data Retention
Customer Data may be retained as necessary to:
- Support platform functionality
- Comply with legal or regulatory obligations
- Maintain claims administration records
Retention periods may vary depending on contractual agreements and regulatory requirements.
7. Customer Responsibilities
Customer Organizations remain responsible for:
- Ensuring lawful collection and use of personal data
- Managing user permissions
- Ensuring compliance with applicable privacy regulations
8. International Data Transfers
Where applicable, Customer Data may be processed in jurisdictions outside the originating location, subject to appropriate safeguards and contractual protections.
9. Policy Updates
This Privacy Policy may be updated periodically to reflect operational, regulatory, or legal requirements.
10. Contact Us
Questions regarding this Privacy Policy or data protection practices may be directed to: info@meridianplatform.com